Shipping Policy

SHIPPING POLICY

Below you will find the average delivery time for all our packages:

  • Once an order is placed, we take 1–3 working days to process it.

  • After your order has been processed, it will be dispatched and delivery takes an average of 8–12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or concerns, please contact our customer service team.

Placing an Order

The ordering process at Ella & Noah Toronto is designed to be quick and simple:

  1. Visit the product page and add your chosen item to your cart by clicking "Add to cart".

  2. Double-check that you’ve selected the correct size, colour, and variant.

  3. Click "Proceed to checkout".

  4. Enter your shipping address details accurately.

  5. Click "Continue to shipping" to review your address.

  6. Shipping is always free – we cover the cost as a thank-you to our customers.

  7. Click "Proceed to payment" and select your preferred payment method:

    • Klarna (Pay Later)

    • Credit Card (AMEX, Mastercard, Maestro, Visa)

    • PayPal

    • EPS

    • Sofort (Immediate)

  8. Click "Complete Order" and follow the payment instructions.

All payments are SSL-encrypted for a secure checkout experience.

Order Confirmation & Delivery

Once your payment is complete and your order confirmed, you will receive an email with all order details.

All orders are fulfilled from our central warehouse in Asia and delivered within the estimated timeframe above.

Shipping Costs

Shipping is 100% free on all orders — with no minimum purchase required.

Shipping Your Order

We process and ship orders as quickly as possible so you can enjoy your new look without delay.
To keep our prices fair, we consolidate parcels in batches and ship them together once the batch is ready.

We appreciate your understanding and support in helping us reduce environmental impact and maintain affordable pricing.

⚠ Please note: During busy sale periods, there may be slight delays in processing and delivery. We will always do our best to get your order to you as quickly as possible.

If you have any questions about your order or delivery, please contact our customer service team at support@ellaandnoah-toronto.com — we’re happy to help.